DAILY POST: Business & Customer Service General Manager ...

The Kenyan DAILY POST Jobs and Careers 12:51
Exceptional Career Opportunities
? Our Client, a utility company mandated to provide cost effective and affordable quality water and sanitation services in Kenya, seeks to recruit goal-oriented, self-motivated and qualified persons to fill the following management positions:- Position:?General Manager - Business and Customer Service?
? Ref No.?HR/GM-BU/2012?
? Reporting to:?Managing Director
? The purpose of the position is to ensure that the strategy for service delivery and revenue generation is put in place and effectively implemented.
? Key Result Area/Principle Accountabilities and Duties ????????????????????? Ensure provision of timely and high quality client services that meets or exceeds their expectation. ????????????????????? Develop and implement systems for positive customer relations management. ????????????????????? Manage and supervise commercial aspects of the company?s operations particularly as they relate to revenue generation. ????????????????????? Promote new ideas and business solution that result in extended service to the existing and new ideas. ????????????????????? Develop long term business strategies and operating plans that reflect the longer term goals and priorities. ????????????????????? Ensure the provision of comprehensive commercial information systems, including up-to-date customer database, to achieve the overall company objectives. ????????????????????? Carry out customer satisfaction surveys and proposing improvements arising from feedback received. ????????????????????? Ensure timely, complete and accurate reading and billing of services and subsequent collection. ????????????????????? Develop departmental policies, procedures and action plans in line with overall company mission and objectives. ????????????????????? Produce management reports on a timely manner. Education, Professional Qualifications and Work Experience: ????????????????????? Bachelor?s degree from a recognized university; ????????????????????? An MBA will be an added advantage; ????????????????????? 5 years demonstrable experience and three (3) to be in a business development environment; ????????????????????? Experience in retail based IT systems; ????????????????????? Communication/corporate affairs experience is highly desirable; ????????????????????? Ability to implement company strategy to spur business growth. Required Skills and Competencies: ????????????????????? Must have excellent understanding of the Kenyan water reforms; ????????????????????? Should posses sound and excellent business development knowledge and skills gained preferably in the water sector or in a busy and dynamic organization; ????????????????????? Must be able to lead a team in a dynamic work environment; ????????????????????? Should posses excellent interpersonal communication skills; ????????????????????? A good understanding of complexities in developing systems for customer management, billing, and motivating them to cooperate with staff in meter reading and revenue collection is necessary for this job; ????????????????????? Ability to lead a team in a dynamic environment. Position:?Procurement Manager? Reporting to:?Managing Director
? To procure quality products and services in a timely manner commensurate with value for the organization in order to maintain optimum stock levels. Implementation of the overall Strategic Plan with emphasis to the procurement function.?
? Key Result Area/Principle Accountabilities and Duties ????????????????????? Prepare the Procurement Plan and ensure compliance with the Procurement Act and related legislations. ????????????????????? Ensure smooth, speedy and efficient procurement of goods and services. ????????????????????? Provide support and professional advice to the Tender Committee. ????????????????????? Ensure contracts and orders promote cost effectiveness. ????????????????????? Ensure stock control and receive requisitions from user departments. ????????????????????? Floatation of invitations. ????????????????????? Evaluate tenders and come up with recommendations. ????????????????????? Verify LPO and LSO. ????????????????????? Advise management on the best procurement practice. ????????????????????? Any other duties as may be assigned by the management from time to time. Education, Professional Qualifications and Work Experience: ????????????????????? Degree from a recognized university; ????????????????????? Posses a Post Graduate Diploma in Supplies Management; ????????????????????? Be a registered member of Kenya Institute of Supplies Management; ????????????????????? 5 years experience gained in a busy procurement entity with at least 3 years in a Senior Management position. Required Skills and Competencies: ????????????????????? Have demonstrated outstanding professional competence in procurement work in work performance and results; ????????????????????? Knowledge in procurement procedures; ????????????????????? Demonstrate experience in contracting and? contract management; ????????????????????? Have a clear understanding of the Mission, Mandate and Vision of the company and ability to translate the role of procurement in realization of the same; ????????????????????? Must be able to lead a team in a dynamic work environment; ????????????????????? Should posses excellent interpersonal communication skills; ????????????????????? Ability to lead a team? in a dynamic environment; ????????????????????? Must possess relevant computer skills; ????????????????????? Be a team player and uphold collective responsibility Position:?Administration Manager? Reporting to:?General Manager Human Resource and Administration
? Develop and ensure implementation of administrative policies and procedures for efficient and effective operation of the company and in line with the Company strategic plan.
? Key Result Area/Principle Accountabilities and Duties ????????????????????? Develop and formulate administrative procedures. ????????????????????? Coordinate and manage office accommodation, equipment, telephone, registry services, transport services and security services. ????????????????????? Management of office support staff (office assistants). ????????????????????? Provide document and telecommunication management. ????????????????????? Oversee the management of insurance for employees and property. ????????????????????? Ensure proper management of the company property (buildings and houses, motor vehicles etc). ????????????????????? Preparing periodic reports. ????????????????????? Ability to lead a team in a dynamic environment. ????????????????????? Any other duties as may be assigned by the management from time to time. Education, Professional Qualifications and Work Experience: ????????????????????? A degree from a recognized university; ????????????????????? Post graduate qualification in the relevant field; ????????????????????? 5 years experience with at least 3 years at management level in Administration. Required Skills and Competencies: ????????????????????? Have demonstrated outstanding professional competence in administration in work performance and results; ????????????????????? Must be able to lead a team in a diverse work environment; ????????????????????? Should posses excellent interpersonal communication skills; ????????????????????? Must possess relevant computer skills; ????????????????????? Be a team player and uphold collective responsibility; ????????????????????? Have ability to lead a team in dynamic environment. Position:?Manager ? Business Operations? Reporting to:?General Manager ? Business and Customer Service
? To supervise and coordinate revenue billing and collection function and assist in the formulation of related policies and procedures. Implementation of the overall Strategic Plan with emphasis to business operations.
? Key Result Area/Principle Accountabilities and Duties ????????????????????? To ensure the billing cycle does not fall behind schedule by liaising with other officers. ????????????????????? To strategize on the most appropriate revenue collection methods. ????????????????????? Assist in the interfacing of both financial and commercial information to eliminate fraud, and enhance revenue base for the Company. ????????????????????? Ensure prompt collection of revenue in liaison with the Business Units managers and other functions charged with revenue generation. ????????????????????? Oversee the operations of metering, billing and servicing of related equipments, tools and stationery. ????????????????????? Manage customer satisfaction levels according to expectation. ????????????????????? Any other duties as may be assigned by the management from time to time. Education, Professional Qualifications and Work Experience: ????????????????????? Bachelor?s degree from a recognized university; ????????????????????? Post Graduate qualification in a business related field; ????????????????????? 5 years experience with at least 3 years at management level in a similar or comparable position in a busy commercial entity; ????????????????????? Be a registered member of a relevant professional body. Required Skills and Competencies: ????????????????????? Have demonstrated outstanding professional competence in revenue generation and collection activities in work performance and results; ????????????????????? Must be able to lead a team in a diverse work environment; ????????????????????? Should posses excellent interpersonal communication skills; ????????????????????? Must possess strong computer skills; ????????????????????? Ability to lead a team in dynamic environment. All positions in the Company are senior and demand excellent people management and development skills, written and oral communication skills both in English and Kiswahili, and high degree of honesty and integrity.

Candidates who meet the above specifications and have the drive to join a highly motivated work team, should submit their applications with detailed a CV giving three (3) names of referees, attach copies of Higher Education Loans Board (HELB) Clearance Certificate and KRA Tax Compliance Certificate.?

Provide a reliable telephone and e-mail contact of self and referees, clearly quoting the reference numbers to reach us on or before Monday 16th July 2012 addressed to: info@tqt.co.ke? Please indicate job reference number and position as the subject when applying.

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